Contact information
Contact Information
Last Updated: January 28, 2026
Thank you for choosing Untapped Potential (untappedpotentialtcg.co.za) for your trading card game needs, including Magic: The Gathering, Pokémon, and more. We’re here to help with any questions about orders, TCG products, payments, returns, or our services.
How to Reach Us
For inquiries about orders, payments (including card payments via Stitch Express or EFT), refunds, courier preferences (e.g., “PUDO Cresta” or “PostNet Linden – counter-to-counter”), or anything else, contact us at:
Email: untappedpotentialtcg@gmail.com
Response Times
Email: We aim to respond within 1–2 business days.
Phone: Available Monday to Friday, 9 AM to 5 PM SAST.
Shipping and Returns
For issues with deliveries (e.g., via PUDO, PostNet, or The Courier Guy when available) or to start a return within our 7-day policy, please email us with:
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Your order number
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Your selected delivery method / pickup point / branch (if applicable)
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A clear description of the issue
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Photos (for damaged/incorrect items)